Why is my tracking number not working?

Occasionally, the tracking number will not work as the shipping carrier processes and updates your information. We provide a tracking number as soon as a label is created, but it does not entirely mean the system has updated with details and may result in an error message or a Pending message. We recommend waiting a day or two before checking again. If this continues to persist, we recommend reaching out to our customer service for additional support.

You may also notice that there are 2 tracking numbers when ordering the Geneverse Solar Generator Bundle. Due to the size of the items the items ship in different shipments so your packages may arrive at different times. Please make sure to check both tracking numbers for the status of your shipment.