{"article":{"id":18514275746459,"url":"https://geneverse.zendesk.com/api/v2/help_center/en-us/articles/18514275746459.json","html_url":"https://faq.geneverse.com/hc/en-us/articles/18514275746459-Geneverse-Warranty-Information","author_id":21743335925915,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":18514298552603,"created_at":"2023-09-05T03:15:52Z","updated_at":"2026-09-28T14:38:09Z","name":"Geneverse Warranty Information","title":"Geneverse Warranty Information","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-02-12T20:21:07Z","user_segment_id":null,"permission_group_id":8147366001307,"content_tag_ids":[],"label_names":["Warranty"],"body":"

 

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5-Year Limited Warranty

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If your unit is defective, we do have an extended replacement warranty.

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5-year replacement warranty for the following products:

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If, during normal use, your unit is not working properly, please click here to contact our Customer Support team.

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This warranty does NOT apply to product issues due to incorrect use of product, loss of product, and damage outside normal use.

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Normally issues are due to needing simple configuration adjustments but if the unit is found to be defective we will exchange the unit for you.  We do not offer refunds for product outside the 30-day warranty but we do stand behind our products and will exchange the unit at no charge to the customer.

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Please note: Units returned for exchange due to defect claims will be tested when received.  Any units found to be in normal working condition will not be eligible for exchange and will be returned to the customer.

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